GENERAL LAB TESTING INFORMATION
WHAT IS A “LABORATORY TEST”?
By definition, a laboratory test is a medical procedure that involves testing a sample of blood, urine or
other biological specimen. It is used to evaluate how your body is functioning, detect, diagnose and monitor diseases and illnesses. Laboratory tests can also detect, identify and quantify substances; as well as establish probabilities of relationships or genetic matches.
HOW IS THE LAB TEST PERFORMED?
An Gentox Lab Services medical assistant or phlebotomist will gently draw the necessary amount of blood or collect any other appropriate biological specimen needed for the specific test, label it appropriately, complete needed paperwork or chain-of-custody documentation, and send it to our accredited/certified laboratory partner for analysis. Test results will be delivered back to the location where the test was purchased, and if you request, they will contact you to advise your test results are ready for pick-up or other approved method of delivery. Most test results are available within 24 – 48 business hours after specimen collection.
HOW WILL I BENEFIT FROM MY LAB TEST RESULTS?
Gentox Lab Services empowers you to Take Control of Your Health®. Many illnesses and diseases can be identified and prevented by managing your healthcare proactively, and working with your physician when test results are out of the normal range. Knowing the results of your tests can help you make educated decisions that can ultimately improve the quality of your life. Depending on the type of test, test results can also answer social questions, from paternity to drug abuse, and allow tested parties to better evaluate their next decision steps.
HOW DO I INTERPRET MY TEST RESULTS?
The results are in an easy‐to‐read format that clearly states if the test is within the normal range, positive or negative; or in matters of family relationship DNA testing, the statistical probability of relationship. You are encouraged to share your test results with your physician if the results are not within the normal range.
WHAT ARE ANY LAB TEST NOW’S BUSINESS HOURS?
All store locations offer work-friendly hours, and are generally open Monday through Friday from 8 a.m. – 6 p.m., and Saturday from 9 a.m. – 2 p.m. For specific store hours, please visit your closest store location’s website.
AFTER MY SPECIMENS ARE COLLECTED, IF I DECIDE TO CANCEL THE TEST, IS MY ORDER REFUNDABLE?
No. ANY LAB TEST NOW makes every effort to keep our customers satisfied while providing excellent service in delivering the tests you have requested. Once the test has been collected and sent to the laboratory, we will be unable to provide you with a refund.
WHAT IS THE DIFFERENCE BETWEEN A LABORATORY AND A DRAW CENTER?
A laboratory is a facility where specimens such as blood, urine and other specimens are analyzed by qualified lab technicians and/or doctor. Tests are generally performed on highly-technical, scientific equipment, and test results are then reviewed by experts within their field. ANY LAB TEST NOW partners with only properly accredited and certified laboratories.
A draw center is a location where a test is ordered, the specimen is collected, proper paperwork completed, then sent to the appropriate laboratory testing. Gentox Lab Services is a draw center.
HOW WILL I RECEIVE MY TEST RESULTS?
ANY LAB TEST NOW follows all HIPAA guidelines and state regulations regarding distribution of test results. You can choose to have your test results mailed, faxed or come by to pick them up. Written consent is required to provide a copy of your test results to any party other than you. Confidentiality and discretion are of the utmost importance to ANY LAB TEST NOW.
CAN YOU E-MAIL MY TEST RESULTS?
ANY LAB TEST NOW is able to e-mail certain lab test results to our customers. We must follow all HIPAA guidelines and state regulations regarding distribution of test results. All release of records must have a signed authorization from the consenting individual before results are released in any matter. Tests such as HIV are not allowed to be sent via e-mail or fax due to federal regulations and need to be picked up in person.
DO I NEED AN APPOINTMENT?
No appointment is necessary. However, scheduling an appointment can be beneficial. The medical assistant will have all the proper supplies and documents ready and waiting for your visit; thereby, reducing any wait time to get you back to your daily activities quickly. You can easily find a store location in your community, call or schedule an appointment online.
HOW LONG WILL I NEED TO WAIT IN THE STORE BEFORE YOU COLLECT MY BLOOD OR OTHER SPECIMENS?
We know your time is valuable. Most of our customers are in and out in 15 minutes or less, unless a specialized test is ordered where specimens must be collected within specific time ranges or in cases where the donor is unable to provide a specimen at the time of collection, such as during a urine drug test.
DO I NEED A DOCTOR’S ORDER TO GET A LAB TEST PERFORMED?
No. Each of our store locations has a physician that oversees the testing performed and test results. However, your physician can send you with a formal order for lab tests and we’ll be happy to fulfill that also.
HOW LONG WILL IT TAKE TO GET MY TEST RESULTS?
Most test results will be given to you within an average of 24 – 48 hours. However, depending upon the specific test you order it may take additional time. To see the turnaround time for specific tests, please use our Test Finder for more detailed information.
DOES ANY LAB TEST NOW KEEP A COPY OF MY LABORATORY TEST RESULTS?
Yes, Gentox Lab Services is required by law to keep records on file for 7 years.
WHO SHOULD I CALL IF I HAVE QUESTIONS ABOUT MY TEST RESULTS?
If you have any questions regarding the details, application or components of a test, feel free to ask the staff person at the location where the test was ordered. Gentox Lab Services does not interpret test results, diagnose or treat. If you are concerned or wish to discuss the results of your lab test, we encourage you to call your physician.
WILL MY MEDICAL INSURANCE, MEDICARE OR MEDICAID PAY FOR MY TEST THROUGH ANY LAB TEST NOW?
Gentox Lab Services does not accept medical insurance. In some cases, your lab test and its payment may be accepted and reimbursed by your insurance company in accordance with the terms of your policy. Please check with your insurance company.
Cash and all major credit cards are accepted. ANY LAB TEST NOW also accepts most health savings account credit or debit cards associated with a major credit card.
AM I REQUIRED TO PROVIDE FORMAL IDENTIFICATION WHEN I ORDER A LAB TEST?
Most lab tests can be ordered anonymously. If you choose to test anonymously, you will be required to provide a birth date and/or show your sales receipt to ensure the test results are provided to the correct tested party. If you choose to pay for the lab test by credit card (for security reasons); will use a test result as evidence in court (such as a paternity test); or taking a corporate drug screen, a valid ID is required.
HOW DOES ANY LAB TEST NOW PROTECT MY PRIVACY?
Customer privacy is extremely important to ANY LAB TEST NOW. All personnel are trained on HIPAA regulations and compliance, and follow these critical guidelines.
Customers have the option of ordering a test anonymously when it is appropriate, and to choose which method to receive their lab test results (U.S. Mail, Fax, Pick Up). If a customer chooses to test anonymously, they will be required to provide a birth date and show a sales receipt for verification prior to receiving test results. Lab test results will not be distributed to any other party without formal written consent that authorizes us to provide test results to other individuals or your physician.
Because Gentox Lab Services does not accept insurance, your results are not provided to your physician without your written consent, or a formal written doctor’s order for the lab tests. ANY LAB TEST NOW does not submit your lab tests results to your personal medical record. However, you may provide the results to your physician if desired and at your discretion.
ARE YOUR LAB TESTS FREE?
Our tests are not free; however, they are very affordable to match most budgets.